20 instead 5€ price

Post Reply
d_tomas
Posts: 2
Joined: 15 Feb 2021 18:22

20 instead 5€ price

#1 Post by d_tomas » 15 Feb 2021 18:32

Hi :)

Please excuse me if I am wrong but... today I was planed to buy Euro truck simulator 2. I put it into Steam buy chart and while I was having problems with card payment's (Token didn't work), price was elevated. Why did price changed if game is already in the process of buying?! I was prepared for 5€, and suddenly there was 20€ price. I think this is not fair.

Thank you.
User avatar
xXCARL1992Xx
Posts: 16462
Joined: 17 Aug 2016 12:18
Contact:

Re: 20 instead 5€ price

#2 Post by xXCARL1992Xx » 15 Feb 2021 18:44

complain to Steam, this has nothing to do with SCS, and just because a product is in your basket doesnt mean you get the price, you only get it if you buy it, you didnt buy it so you have to buy it for the listed price
| !!!NO SUPPORT OR REQUESTS OF ANY SORT VIA PM!!! | Screenshot Thread | Steam Workshop | World of Trucks Profil |
[ external image ]
d_tomas
Posts: 2
Joined: 15 Feb 2021 18:22

Re: 20 instead 5€ price

#3 Post by d_tomas » 15 Feb 2021 20:08

xXCARL1992Xx wrote: 15 Feb 2021 18:44 complain to Steam, this has nothing to do with SCS, and just because a product is in your basket doesnt mean you get the price, you only get it if you buy it, you didnt buy it so you have to buy it for the listed price
Listed price in my cart was 5€ :/
Some newbie driver
Posts: 7242
Joined: 12 Dec 2018 11:37

Re: 20 instead 5€ price

#4 Post by Some newbie driver » 15 Feb 2021 20:41

The price you should pay is the one listed when you start the payment operation (not when viewing the cart). Either you had the bad luck of start the payment at the moment the offer expired, or Steam had an internal problem. Whatever, SCS can't directly help you in anything because the insight on the payment platform is only for Steam staff (as far as I know from other games). You should tell them about whatever claim you have if you consider it has been a fault on their platform.

Regards
User avatar
Madkine
Global moderator
Posts: 12352
Joined: 08 Oct 2018 16:35
Location: Australia
Contact:

Re: 20 instead 5€ price

#5 Post by Madkine » 15 Feb 2021 20:56

When you first opened the store page there would have been a counter with the time remaining on the deal. Presumably this timer expired before you purchased the game.
WoT Profile
ATS Workshop

"never attribute to malice that which is adequately explained by stupidity"
Post Reply

Return to “Frequently Asked Questions”

Who is online

Users browsing this forum: No registered users and 4 guests