Steam login online Profile no longer works

puppetmaster
Posts: 4
Joined: 26 Mar 2021 11:00

Steam login online Profile no longer works

#1 Post by puppetmaster » 26 Mar 2021 11:52

My data:
Windows 10, Steam

Problem:
login with online Profile no longer works, no error, no crash, no timeout

What have I already tried:
- playing with local Profil [OK]
- login to world of trucks [OK]
- disable the Windows firewall
- use ProcessMonitor to see if a TCP-IP connection is not working
- all mods removed
- changing the password in the online profile does not work because the same problem occurs as with the login

ProcessMonitor TCP-IP connection ec2-54-171-19-167.eu-west-1.compute.amazonaws.com:http

tracert ec2-54-171-19-167.eu-west-1.compute.amazonaws.com

Routenverfolgung zu ec2-54-171-19-167.eu-west-1.compute.amazonaws.com [54.171.19.167]

1 <1 ms <1 ms <1 ms QHora [192.168.100.1]
2 29 ms 27 ms 20 ms bubendorf-cmts1-cm1-2.gw.imp.ch [ * * * ]
3 9 ms 8 ms 9 ms 157.161.254.117
4 10 ms 12 ms 10 ms liestal-sw1-vlan-2307.gw.imp.ch [157.161.251.81]
5 942 ms 943 ms * prt-cbl-sw1-vlan-2004.gw.imp.ch [157.161.251.13]
6 11 ms 10 ms 12 ms prt-cbl-core2-ve-3020.gw.imp.ch [157.161.254.153]
7 11 ms 12 ms 11 ms 157.161.253.242
8 12 ms 10 ms 11 ms 52.93.42.100
9 12 ms 10 ms 12 ms 52.93.42.109
10 * * * Zeitüberschreitung der Anforderung.
11 * * * Zeitüberschreitung der Anforderung.


I have no more ideas.

CWSurpris3
Posts: 10
Joined: 16 Mar 2021 21:51

Re: Steam login online Profile no longer works

#2 Post by CWSurpris3 » 28 Mar 2021 04:45

I'm having a similar issue where the game is not logging me in. I've never had any mods, the account is fairly new, and I am unable to log in. I've reset the password type, and no log of the situation at all. It just says that the account isn't available/not real.

It's a WoT problem too: It says my account does not exist, even though I can log into SCS just fine....

puppetmaster
Posts: 4
Joined: 26 Mar 2021 11:00

Re: Steam login online Profile no longer works

#3 Post by puppetmaster » 31 Mar 2021 15:14

after Update (1.40.1.7s) problem still the same

the following two addresses are used but neither a ping nor a tracert can reach the addresses
- ec2-34-255-46-51.eu-west-1.compute.amazonaws.com
- ec2-54-171-19-167.eu-west-1.compute.amazonaws.com

Still no login after 20min.

puppetmaster
Posts: 4
Joined: 26 Mar 2021 11:00

Re: Steam login online Profile no longer works

#4 Post by puppetmaster » 05 Apr 2021 15:29

I still have the same problem.

Does anyone have any ideas what else I can check?
How can I possibly check if it is due to my internet provider?
Should I write an email to the support?

Thanks in advance.

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Madkine
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Re: Steam login online Profile no longer works

#5 Post by Madkine » 05 Apr 2021 21:17

Given that it works for many many people, the issue is on your end somewhere. As you say possibly your provider, possibly something else. SCS support is unlikely to be able to do anything if your login request is not hitting their website.

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J.Random
Posts: 466
Joined: 22 Jul 2018 10:25

Re: Steam login online Profile no longer works

#6 Post by J.Random » 07 Apr 2021 00:47

Wrong. The last hop in the traceroute above is in the Amazon subnet. Either Amazon or SCS have blacklisted some providers, or there's a peering war going on. In any case, SCS should raise this issue with Amazon.

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Madkine
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Re: Steam login online Profile no longer works

#7 Post by Madkine » 07 Apr 2021 00:54

OK. @puppetmaster Re-reading your post, it's not clear if you can login to the WOT website outside of the game. Can you confirm you can log in to the website?

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J.Random
Posts: 466
Joined: 22 Jul 2018 10:25

Re: Steam login online Profile no longer works

#8 Post by J.Random » 07 Apr 2021 09:40

And suddenly it works again (well, it does for me). :lol:

puppetmaster
Posts: 4
Joined: 26 Mar 2021 11:00

Re: Steam login online Profile no longer works

#9 Post by puppetmaster » 11 Apr 2021 18:35

Madkine I tried again today after reinstalling my Windows 10. (already for the 4th time, almost as often as XP :evil: )
I can login at WOT website. https://www.worldoftrucks.com/en/profile/935649, but in the game it still does not work.

It would be interesting to know if you have the same login address.

it looks like i'm not the only one anymore ;)
- viewtopic.php?f=134&t=298808
- https://steamcommunity.com/app/227300/d ... 913497495/
- https://steamcommunity.com/app/227300/d ... 909729819/
- https://steamcommunity.com/app/227300/d ... 911532958/

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Juan luis
Posts: 6
Joined: 18 Oct 2013 08:41

Re: Steam login online Profile no longer works

#10 Post by Juan luis » 12 Apr 2021 04:48

The same thing happens to me and I have told the technical support of world of truck and I am waiting for an answer, but I do not get an answer because I will create a new account

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