Tobii eye tracker problems

Thomas
Posts: 26
Joined: 25 May 2017 00:14

Re: Tobii eye tracker problems

#11 Post by Thomas » 05 Sep 2021 13:54

I also had a problem when I turned 9O-180 degrees. I installed Tobii Game Hub v2.4.2 one more time without deleting that app and then the issue disappeared
Last edited by Thomas on 05 Sep 2021 15:54, edited 1 time in total.
Thomas
Posts: 26
Joined: 25 May 2017 00:14

Re: Tobii eye tracker problems

#12 Post by Thomas » 05 Sep 2021 13:54

I also had a problem when I turned 9O-180 degrees. I installed Tobii Game Hub v2.4.2 one more time without deleting that app and then the issue disappeared
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Zsuzsanna
Posts: 136
Joined: 01 Oct 2016 07:54

Re: Tobii eye tracker problems

#13 Post by Zsuzsanna » 24 Sep 2021 14:22

My issue manifested in that the eye tracking worked but the head tracking didn't. So I got limited movement because I limit the eye movement so I can just glance over at the driver side mirrors.
Fenchud wrote: 03 Sep 2021 13:39 Situation resolved!

Uninstall current Tobii core software. Restart Windows. When reinstalling the core software (from the Tobii website), choose the "Tobii Experience BETA" software instead of the standard 4C core (it comes via the Microsoft Store). When installed & calibrated, restart Windows again and... Voila!
I did after trying to update the core drivers. However since doing this, although it did fix the issue for a session, I am getting regular Stop Code Errors. KERNEL DATA INPAGE ERROR. I think I will have to remove the Tobii Exteriance BETA drivers and wait until they sort out the core software.
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Underscore_101_
Posts: 1036
Joined: 26 Jan 2019 08:36
Location: Netherlands
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Re: Tobii eye tracker problems

#14 Post by Underscore_101_ » 24 Sep 2021 18:42

Been using the new beta software for a while now without issues, are you sure your problems are Tobii related?
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Zsuzsanna
Posts: 136
Joined: 01 Oct 2016 07:54

Re: Tobii eye tracker problems

#15 Post by Zsuzsanna » 25 Sep 2021 09:32

Yes, I uninstalled the Tobii software and all is good again. I have gone back to TrackIR. I forgot how much smoother and more accurate it is than Tobii.
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