Games crashes when loading in 1.49

Optionstrader23
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Games crashes when loading in 1.49

#1 Post by Optionstrader23 » 10 Dec 2023 05:39

Does anyone know what I need to do to fix these 2 errors as I assume this is my problem;

ERROR> [dx11] Failed to allocate buffer of 31457280 bytes.

<ERROR> d:\buildbot\slaves\win_slave\final_build_ats_149_windows_bin_steam_x86\build\prism\src\engine\gfx\dx11\dx11_buffer_storage.cpp(66): ?buffer_storage_allocate@dx11_device_t@prism@@UAEIIW4r_buffer_lifetime_t@2@I@Z: Failed to allocate buffer
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Madkine
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Re: Games crashes when loading in 1.49

#2 Post by Madkine » 10 Dec 2023 05:48

After a crash, post your complete game.log.txt to pastebin.com (no account needed) and then post the link here and we'll have a look for you (split the game.log.txt into multiple pastes if it is too big).
If pastebin is not available in your country please use http://rentry.co and post the link to it here please. The page works like pastebin.
The file can be found at "C:\Users\*USERNAME*\Documents\Euro Truck Simulator 2" for a default install.

(Partial logs are next to useless)

One possible cause is that you've changed the swap file settings on your OS. If so revert them to default.
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Optionstrader23
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Re: Games crashes when loading in 1.49

#3 Post by Optionstrader23 » 10 Dec 2023 06:00

Here it is;

https://pastebin.com/ddqzPp9e

I am not sure what swap files are so may need some directions with this.

Thank You.
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Madkine
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Re: Games crashes when loading in 1.49

#4 Post by Madkine » 10 Dec 2023 06:12

If you don't know what a swap file is, it's unlikely you've changed the settings. However right now I can't see any obvious issues in your log. :(
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Optionstrader23
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Re: Games crashes when loading in 1.49

#5 Post by Optionstrader23 » 10 Dec 2023 06:19

Hmmmm.....the game works on 1.48.5 but not on 1.49.

I have uninstalled the game completely and re-downloaded it and that didn't work.

Any other suggestions?
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Reinhard
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Re: Games crashes when loading in 1.49

#6 Post by Reinhard » 10 Dec 2023 08:51

Code: Select all

00:00:00.000 : [mem] virtual total: 4095M
00:00:00.000 : [mem] virtual avail: 3529M
00:00:00.000 : [mem] Trying to allocate memory pool (2097088K)
00:00:00.000 : <ERROR> [mem] Virtual memory allocation failed... error code 8
00:00:00.000 : Using malloc fallback.
Bad, bad, bad.

Just for comparison the values of my modest 8GB system RAM:

Code: Select all

00:00:00.002 : [mem] virtual total: 134217727M
00:00:00.002 : [mem] virtual avail: 134213034M
That's a wee bit more...

If this is really a swapfile settings problem, or something like a disk drive problem, I have no idea.

You reach the swapfile settings like this: press WIN+x, click "System", click "About" (the downmost option), look for "Advanced system settings", click it. You may be asked for the Admin password.

A new window will open, click the topmost "Settings" button. Change to the "Advanced" tab, click change.

There are different opportunities, but DON'T use "Custom size" or "No page file".
Optionstrader23
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Re: Games crashes when loading in 1.49

#7 Post by Optionstrader23 » 12 Dec 2023 22:41

Can we get the most recent crashlog too? (Just checking that it's still a memory issue as there's nothing recorded in the gamelog.)

Also, have you followed my advice and set your swap file to default settings?
This has been an issue for many people recently (including the person who's thread you hijacked.)

***wasnt sure why my my thread was on that other persons thread...I thought this was something you did.

Crash: https://pastebin.com/jjKk90k1

Your advice to the swap file was "If you don't know what a swap file is, it's unlikely you've changed the settings"

I may have changed something there but I wouldn't know if I did as I don't know what a swap file is.
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Madkine
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Re: Games crashes when loading in 1.49

#8 Post by Madkine » 13 Dec 2023 07:04

Interestingly this crash was not due to running out of memory. And there was no clue in the gamelog either.

Try setting both of these to 0 in your config file:

00:00:00.940 : uset cf_asus_aura "1"
00:00:00.940 : uset cf_razer_chroma "1"
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Optionstrader23
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Re: Games crashes when loading in 1.49

#9 Post by Optionstrader23 » 15 Dec 2023 01:28

We have done this already I think 2 times now....I have put those settings to 1...then to 0 and back to 1 and we continue to crash.

Any other suggestions?
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Madkine
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Re: Games crashes when loading in 1.49

#10 Post by Madkine » 15 Dec 2023 06:40

Leave them on 0 then. Each time you set them back to one, I'll see them in the log and suggest it again.
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