Could not sync your current position to the World of Trucks

[LeBins]

I've been having a problem since version 1.59. When I pick up World of Trucks deliveries, I randomly get the message "Could not sync your current position to the World of Trucks." I've cleared the cache on a save game with no mods, delete game, re-install. I have the same issue on ETS2 and ATS. I have no internet connection problems (Packet Loss Test). Am I the only one experiencing this?

[Adamin]

I’ve run into this a few times lately, and honestly, it’s usually on the server side rather than your hardware. Since you’ve already tried the clean install and checked for packet loss, try disabling any aggressive antivirus or firewall settings temporarily; sometimes they flag the specific sync ports SCS uses after a major update. If that doesn't work, just park in a safe zone for a minute when it happens, usually, the heartbeat recovers on its own without you needing to nuking your save files again.

[LeBins]

I disabled the Windows firewall and I still have the same problem. I really don't understand what's going on.

[Grisp]

Sorry for the delayed response. Since the weekend, we have been dealing with several other forum-related issues and could not reply earlier.
If you are using any mods, even older or seemingly unrelated ones, please try removing them completely and test again on a clean profile if possible. In many cases, connection or synchronization problems with World of Trucks are caused by incompatible modifications after a game update.
If the issue continues without mods, please contact the World of Trucks support team directly at: support@worldoftrucks.com

They can check your account and connection logs in more detail.